About us

Soft.LoopAtelier is an online shop for DIY embroidery, cross stitch and punch needle kits, plus collectible art dolls. Our kits are made for every skill level and include the materials you need to start your project.

Who we are

Soft.LoopAtelier is operated by FOKUS MMH UG (haftungsbeschränkt), a registered company based in Hamburg, Germany. Commercial register: Amtsgericht Hamburg, HRB 183029. VAT ID: DE364640247. Managing director: Renata Möller.

Shipping and returns

We ship worldwide from Germany. Estimated delivery time is 7–14 business days, and shipping is free. Unused items can be returned within 30 days. Please see our Shipping policy and Refund policy for details.

Email: renatamoeller163@gmail.com

Phone: +49 1605630195

Address: Alte Wöhr 7B, 22307 Hamburg, Germany

We usually reply within 1–2 business days.